Shipping
We ship by UPS Ground at a flat rate of $25 per order to the continental United States only. We do not currently ship to Alaska, Hawaii, US territories, or outside the United States; contact sales@puzzleelectronics.com if you need another arrangement.
In-stock items are dispatched within 2 to 3 business days of your order. Everything else is built to order; the lead time is shown at checkout and in your order confirmation. Orders containing both in-stock and built-to-order items ship together when the build is complete unless we arrange otherwise with you.
You will receive a tracking number by email when your order ships.
Returns
You may return unused items in their original packaging within 30 days of delivery for a refund of the purchase price. The buyer pays return shipping. Items that have been installed, powered, modified, or damaged are not eligible for return.
Before sending anything back, contact support@puzzleelectronics.com with your order number so we can issue a return authorization and the return address. Refunds are issued to the original payment method after we receive and inspect the returned items.
If an item arrives damaged or defective, contact support within 30 days and we will repair or replace it at no cost to you.
Returns and repairs follow the Puzzle RMA Policy, available at puzzleelectronics.com/legal/rma-policy. Sales are governed by the Puzzle Terms and Conditions of Sale (puzzleelectronics.com/legal/terms-of-sale).