Shipping policy
Puzzle Electronics® ships orders from MA, USA by UPS Ground at a flat rate to addresses in the continental United States only. We do not currently ship to Alaska, Hawaii, US territories, PO boxes, or international addresses; contact sales@puzzleelectronics.com for other arrangements.
In-stock items are dispatched within 2 to 3 business days. Built-to-order items ship after they are built; the expected lead time is shown at checkout and in your order confirmation. Orders containing both in-stock and built-to-order items ship together when complete unless we arrange otherwise with you.
A tracking number is emailed when your order ships. Delivery times after dispatch are set by the carrier and are not guaranteed. Title to products (excluding firmware and software, which are licensed, not sold) passes to you when we hand the shipment to the carrier, but risk of loss stays with us until the shipment is delivered to you. If a shipment arrives damaged, report it to support@puzzleelectronics.com within 30 days of delivery and we will repair or replace it free of charge, as described in our Return and Refund Policy.